Terms & Conditions

General Terms and Conditions

1. The owner of this website is: Wells Festival of Literature Limited, a registered charity and a company limited by guarantee registered in England and Wales with number 02827744 (“WFL”).

2. WFL has taken every care in the preparation of the content of this website. However, to the maximum extent permitted by applicable law, WFL does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements contained on, distributed through, or linked, downloaded or accessed from this website.

3. Tickets will be generally available from 16 July 2018, although WFL reserves the right to make them available to selected individuals or groups of individuals before this date. There are three ways to book. Unless notified at the time of booking, there is no limit on the number of tickets you may buy:

a. Online at this website using the online box office facility. Note that the box office is provided by a third-party to whose website you will be linked and whose terms and conditions will apply alongside these terms and conditions.
b. By telephoning the box office 01749 834483, which is also provided by a third-party. Opening hours will be Monday to Friday, 9.30am -12.30pm. Payment is by debit or credit card.
c. In person from the Cedars Hall booking office at Cedars House, Wells Cathedral School, The Liberty, Wells BA5 2ST (adjacent to Cedars Hall) from 14 July 2018. You may use debit or credit card, cheque, or cash.
d. You should check your ticket at the time of purchase and contact us the box office immediately if there is a mistake.
e. WFL will not be responsible for any tickets that are lost, stolen or destroyed.
f. The price of the ticket includes any applicable taxes and booking or collection fees; there is a small postage charge if you choose this option.
g. At the time of booking, you will have the choice to receive your tickets by email, to have them posted (for a small fee) or to collect them from the box-office.

4. For events that sell out, a reserve list is maintained by the Cedars Hall booking office until 12.30pm the day before an event, when the Cedars Hall booking office will stop selling tickets for the following day’s events. Tickets will be available.

5. Refunds: subject to clauses 7 and 8 below, once an order is placed for a ticket online or by telephone, or once a ticket has been purchased in person, no amendment, return or refund of the price of a ticket is permitted, although any ticket is transferable to another individual. Please see the terms and conditions at the time of purchase.

6. Cancelled events: if the speaker has cancelled the engagement or arrives too late to give the talk at the scheduled time, we shall refund the price of the ticket or offer a ticket of equivalent price to another event.

7. WFL and our third-party box-office will do our best to correct errors and omissions as quickly as practicable after being notified of them. In the unlikely event that you receive different tickets from those you ordered, please contact the box-office as soon as possible. Nothing in these terms and conditions affects your statutory rights.

8. Conditions of admission

a. WFL reserves the right to refuse admission.
b. WFL reserves the right to request any person to leave the premises.
c. You should retain your ticket as it may be required for re-admission.
d. You must comply with safety announcements and instructions given by the stewards.
e. Animals are not permitted within the venue, with the exception of assistance dogs.

9. The information contained within this website is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.

10. You undertake that any and all tickets ordered by you are for your own private and domestic use only.

11. You agree that email can be used as means of communication.

12. Every transaction shall be deemed performed in the UK. UK law shall govern every aspect of contractual agreement concerning purchases made from this website.

13. To the fullest extent permitted by applicable laws, WFL hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website, any tickets supplied and any events attended including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to WFL. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. WFL does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from WFL’s negligence or wilful default, or that of WFL’s employees, agents or subcontractors or (b) fraudulent misrepresentation. All persons attending events must comply with all instructions given at those events.

14. WFL may amend these terms and conditions from time to time, and place the new version on the website. When WFL do so, WFL will mention the fact on the home page. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

15. These terms and conditions supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase of tickets.

16. Payment for and entry into any competitions run by WFL will be subject to the rules of those competitions, as well as to these terms and conditions.
17. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

18. WFL will not be responsible for the content or availability of any third-party websites to which a user may be linked, or to which a user may link, from this website.

19. Please email us at admin@wellsfestivalofliterature.org.uk with any questions about the Festival and we will try and reply as soon as possible. Any questions relating to tickets should be addressed to the Cedars Hall box office whose contact details are: Please feel free to contact our Box Office on 01749 834483, boxoffice@wells.cathedral.school

20. These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom.

2018 Wells Festival of Literature Competitions Terms and Conditions

Poetry, Short Story, Book for Children
and, NEW for 2018, Young Poets

Rules common to all four competitions

  • • Entries must be the exclusive work of the author
  • • Entries must be typed in English. They must not have been published before and must not be entered in any other competition at the date of entry, nor at any stage up to the 21 October 2018
  • • Online entries must be scanned for viruses
  • • Type your entry 1.5 or double-spaced text
  • • If applicable put the title and page number on each page of the entry, remaining anonymous
  • • Entries which exceed the stated length will be disqualified
  • • No single piece of work may win more than one prize
  • • No correspondence can be entered into
  • • The judges’ decisions are final

Rules specific to the Poetry Competition
Competitors may submit any number of entries
The fee for each separate entry is £6
Poems may be on any subject
They must not exceed 40 lines in length

Rules specific to the Short Story Competition
Competitors may submit any number of entries
The fee for each separate entry is £6
Stories may be on any subject and should be between 1,000 and 2,000 words in length
The first page of your story should include the title and word count

Rules specific to Book for Children Competition
Competitors may submit any number of entries
The fee for each separate entry is £6
The competition will be aimed at adults writing for children of 8+ allowing entrants to write either middle grade or novels for Young Adults
We require the first three chapters plus a synopsis of no more than two sides
Plus a covering letter as to why our judge should read your story
NB: Shortlisted authors will be asked to send in their complete manuscript
The covering letter, synopsis and the story must be submitted as a single document

Rules specific to Young Poets Competition
Competitors may only submit one entry
The fee is £3
Open to anyone aged 16 to 22 inclusive, at the closing submission date on 30 June 2018
Poems may be on any subject
They must not exceed 35 lines in length

The deadline for all entries is midnight on 30 June 2018

2018 Friends Membership Terms and Conditions

1. The benefits of the Friends of Wells Festival of Literature 2018 can only be used by the named person or, in the case of joint membership, persons and relate to the 2018 Festival only.

2. Friends of Wells Festival of Literature 2018 membership is non-refundable.

3. Membership of the Friends of Wells Festival of Literature 2018 entitles the holder/s to the benefits of the scheme for the 2018 Festival only.

4. Priority Booking privileges are restricted to a maximum of 2 tickets per event for single membership, 4 tickets per event for double membership.

5. All information provided to us as part of your application for and membership of the Friends of Wells Festival of Literature 2018 will be held by us in accordance with the Data Protection Act 1998 and any successor legislation, including the General Data Protection Regulation and will not be passed on to a third party.

6. Wells Festival of Literature reserves the right to reject an application for Friends of Wells Festival of Literature 2018 membership or to terminate a Friends of Wells Festival of Literature membership at any time due to reason of misconduct or unacceptable behaviour by a Friend. In the event that Wells Festival of Literature terminates a Friends of Wells Festival of Literature membership in accordance with this clause, no refund will be given to that member for the cost of their membership OR for any remaining period of their membership.

7. All tickets purchased using Priority Booking are subject to our Ticketing Policy.

Privacy Policy

WFL complies fully with the Data Protection Act 1998 and any successor legislation, including the General Data Protection Regulation.

1. Payment details:

Payment is handled separately, and securely, through our box office partners for Festival Tickets and Friends Membership and through Braintree/Paypal for competition entries, so those details are never gathered by us and we never have access to them. Our payment processors use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.
2. What information do we gather?

As a visitor to this site you may be asked to provide us with personal information such as your name, address, telephone number and email address when you complete a form. If you allow us to do so, this information is collected for internal administrative purposes only and will not be passed to any other organisations.
3. How do we process this information, and for what purpose?

At present, we require these personal details for a number of reasons. We need your full name and email address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary.
4. Who will we share this information with?

We do not share the information we collect with any third party apart, save as noted above.
5. How do we protect your information?

We follow the Information Commissioner’s Office’s recommendations for our own data security.
a. We securely hold the minimal amount of personal data for our competition entrants, for those on our mailing list, for those buying tickets (in conjunction with our third-party box-office), for those who submit feedback forms, for the publicists and agents with whom we deal and, of course, for our speakers and judges.
b. We will use your personal data solely for Festival and competition purposes.
c. We will keep and use this data unless and until we are asked to remove it by the person concerned, or when we no longer have any need for it.
d Save for emails that we send in order to service any data that we legitimately hold and can process, we will only send you emails and other communications if you have consented to receive them and where you have consented to our keeping your personal data on our records, which we will do so securely. This will be used solely for Festival and competition purposes.
e. We will only send you emails or other documents necessary for Festival or competition purposes.
f. We NEVER retain any credit or debit card information

Cookie Policy

We use Google to generate ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. If you accept our ‘analytical’ cookies, two cookies (“civicAllowCookies” and “civicShowCookieIcon”) will be used to store your preferences. If not, you may not be able to carry out certain functions such as on-line purchases.

Finally our website may use links to third party websites such as social media sites and YouTube which create their own cookies. Please visit these sites directly to view their cookies policy.

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