Frequently Asked Questions – 2023
Here are some of the questions that we are often asked. If you have a query that is not answered below, please email your question to firstname.lastname@example.org
Will there be any Covid restrictions at the Festival?
There are currently no special measures in place and no requirements regarding social distancing or mask-wearing. We want everyone to feel comfortable at all events. If you would prefer to wear a mask, please feel free to do so but it is not compulsory.
Does that mean the roving mic will be back so we can ask questions?
No and Yes. The email system introduced during Covid proved so successful we have decided to retain it. So, remember your smartphone! You will then be able to submit questions to the speaker via the event chair. Instructions will be displayed at every event and the login details will stay the same throughout the Festival.
How much are the tickets for the Festival?
General Admission: £10 *
Student Admission: £6 *
Friends Admission Price with 10% discount £9 *
Literary Lunches: £10 (no booking fee)
Literary Quiz (teams of 6) £4 per person *
*There is a booking fee of £1 per ticket, which will be added to your purchase at checkout. In common with most booking platforms, the ticketing site for Cedars Hall, Eventcube, adds a booking /administration charge to the price of a ticket.
How can I become a Friend of Wells Festival of Literature?
More information: Friends of Wells Festival of Literature
When and where will brochures be available?
Brochures will be sent by post to Friends and sponsors. They will also be available at various locations in and around Wells and the surrounding area, including libraries, information centres, shops, pubs etc. Please look out for them from the end of July! The 2023 Festival: Full Programme is also available online.
How do I book a ticket for the Festival?
On our website: www.wellsfestivalofliterature.org.uk (you will be directed to Eventcube, the ticketing site for Cedars Hall once you have made your choices)
Via the box office telephone line: 01749 834483 (weekdays 9.30am to 12.30pm)
Any unsold tickets will be available ‘on the door’ at Cedars Hall prior to each event. Payment by cash or card.
I would like to attend an event but forgot to book. Is it too late?
Unless an event is sold out, tickets will be on sale in the usual way until 4pm the previous day. For events taking place at the weekend this is 4pm on the Friday. Any remaining tickets will then be on the door, on the day. Details of available tickets will be on a board in the Cedars Hall foyer.
I have tickets to a sold-out event that I can no longer use.
If you find you cannot attend a sold-out event for any reason, you can now resell your tickets in the Manage Order section of the Cedars Hall booking website. Simply go to What’s On and you will find Manage Order. Then enter your order details to manage the reselling of your tickets.
I am attending a Literary Lunch and forgot to advise anyone of my dietary requirements?
If you have a lunch ticket, please make sure the catering staff are aware of any special needs by informing the booking office as soon as possible: email@example.com / 01749 834483
How long is each event?
Each event lasts an hour, including approximately 15-20 minutes for questions. The Poetry Reading and Prize Giving event lasts for three hours.
What happens if the event is cancelled or a change in the Covid guidelines affects public gatherings?
If any event is cancelled for whatever reason, ticket-holders will be given a full refund.
Where do events take place?
All Festival events in 2023 will be held in Cedars Hall, a state-of-the-art performance venue which is a short walk from the centre of Wells and close to several car parks – see map for details. Cedars Hall is situated in Wells Cathedral School and can be accessed on foot either from The Liberty or from the main gate in College Road. Please note that there is no public access via the service gate at the Bristol Hill junction of New Street and Mountery Road.
Literary Lunches take place in the Dining Room of Cedars House, opposite Cedars Hall.
Is there wheelchair access?
There is wheelchair access to Cedars Hall. Wheelchair seats can be selected at checkout along with a Wheelchair Companion seat.
How do I get a hearing loop seat?
Cedars Hall has a hearing support system that is fully compatible with modern hearing aids. Details are available on the Cedars Hall website. Please click here to view. They can also be found in the Festival foyer. Please ask a steward on the door for a receiver that will enable you to access the hearing system.
Is the seating in Cedars Hall numbered or reserved?
All tickets will be for numbered seats and will be allocated at time of purchase.
Will there be a Festival Book shop?
Waterstones will be running a pop-up shop in the Drawing and Morning Rooms in Cedars House which is across the green from Cedars Hall.
Will speakers be signing their books after the event?
The speaker will be in the Festival Book shop, pen poised! Clear signs will point you in the right direction.
Can I buy books by authors other than the ones featured in their events?
Depending on space and availability, Waterstones will be selling a selection of books from all speakers. There is also a facility to buy books online from this website in each event’s information section.
I have tickets for two consecutive events. Will refreshments be on sale at Cedars Hall?
The bar in the foyer will be open from one hour before each event. In the evenings, it will close when the last event starts. A selection of alcoholic and non-alcoholic drinks, crisps, individual portions of cheese and crackers, cakes, chocolate and ice creams will be available during these times. In addition, soup and sandwiches will be available at the weekends.
Is there somewhere to eat before and after events?
Light refreshments will be available in the Cedars Hall foyer and there are also many places to eat in Wells, a short walk away. Several restaurants are offering a special Festival offer with a 10% discount to Festival ticket-holders. These are:
- Root 01749 672887
- Rugantino’s 01749 672029
- The White Hart 01749 678642
- The Olive Tree 01749 673866
- The Pressoir 01749 672234
- The Courtyard Restaurant 01749 677772
- Twentyone 01749 675993
Come before or after an event and remember
- ring in advance to book, asking for the Festival dining offer
- ensure everyone in your party wishing to take advantage of the offer has a ticket for the Festival
- and bring your ticket/s with you!
Is parking available?
FREE FESTIVAL PARKING
This is available in Mundy’s Meadow car park (BA5 2QL) on a first-come-first-served basis; from here it is a short walk via Lovers Walk to The Liberty. Mundy’s Meadow is a private car park accessible from Mountery Road (see map) and will be open for Festival-goers throughout the Festival only.
Disabled parking is available and is provided exclusively to people with mobility needs and for speakers appearing at the Festival (see map).
PUBLIC CAR PARKS
Additional parking spaces are available in the city’s public car parks (see map). Charges start from £1.50 for two hours parking during the day and are often free after 6.00 pm. All these car parks are within a 15-minute walk from the Festival:
Union Street (off Chamberlain Street, BA5 2PU)
South Street (BA5 1SL)
Princes Road (BA5 1TE)
Tucker Street (off West Street, BA5 1TF)
For more information, please visit: en.parkopedia.co.uk/parking/wells
Where can I stay during the Festival?